CSX Corp. ended 2022 with an increase in revenue, operating income, and earnings per share, as well as an increase in the size of its workforce — but the Jacksonville-based railroad says it is still seeing lower employee retention rates than it hopes for.
"We saw a tremendous improvement in our service metrics, in our operating metrics in Q4, and we're continuing to see improvement so far in January of '23," CSX CEO Joe Hinrichs told the Business Journal in a conversation Wednesday evening.Fourth-quarter revenue for the railroad was $3.73 billion, up 9% year-over-year.
While CSX is continuing to qualify conductors weekly, and is “comfortable” with the number of employees they currently have, it still sees attrition and retention as an issue to address, said Hinrichs, who started as CEO in September.
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