One click caused small business owners to lose Instagram accounts to scammer

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Two Jacksonville small businesses were the victim of a scam that left them locked out of their social media accounts, meaning they lost a vital part of their marketing.

Gabby Montana says a lot of her business is done through social media. She makes custom signs for special events such as weddings to personalized home décor.

Montana recently posted an Instagram Reel that went viral with more than a million views, so when she received a message from what appeared to be Instagram’s parent company, Meta, she quickly jumped into action.“I thought, ‘Oh gosh, maybe I did do something wrong,’” Montana said. “I’m such a rule follower. So, I clicked the link right away.”

Montana isn’t the only business owner to have fallen victim to this scam. The same day, the owner of BS Sweet Designs, which is a local baking company, also said she lost her account the same way.

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