So, rather than highlighting the inadequacies of the businesses that are supposed to serve our readers, as we are wont to do, we thought we might instead focus on some of the good news out there.
“One of the many very difficult things we had to do following this was return the baby buggy we’d bought from Tony Kealy’s. We’d initially bought it from there as we’d heard such good things about their customer service from so many people,” she writes. She says that when the staff in Tesco in Nenagh, where the family routinely shopped, heard the news, they were “devastated”.
“Just a short note to tell you about Digiweb,” begins the mail from Ray Deasy. “Firstly, I rarely write reviews, especially negative ones as I know it can have a truly negative effect on businesses. If I was to leave one it really would be deserved,” he says. Now, keen-eyed readers will be aware that Ticketmaster sometimes features on this page and not always for the most positive of reasons but we have a different twist on the Ticketmaster story today.
“The public service gets plenty of hammering,” says Kevin Stewart. “But the online passport renewal service is fantastic. In my case 37 hours from application to receipt of the new passport. GivenCathal McCauley admits he is not the best when it comes to DIY, which is why he wants to sing the praises of Cleary’s Hardware in Kilcock. “They are so patient and expert. A relative who is ‘handy’ is always impressed at how well they know their stuff.
But, of course, there is more to doing the right thing than being decent. And with that in mind, here is our 12-point, cut-out-and-keep user guide for businesses to help them get a mention on this page the next time we decide to focus on good-news stories. 4. If you have phone lines, would you, for heaven’s sake, answer them. Consumers are busy people and don’t love listening to hold music interspersed with messages assuring them that their call is important to you for hours on end. If you are struggling to answer all the calls you are getting, maybe ask why so many people are contacting you and then employ more people to handle those calls. It might shave a little off your massive profits but you will be better off in the long run.