A married couple says Amazon decimated their washable swim diaper business because the tech giant resold and shipped a dirty nappy to a customer in 2020,And even though it wasn't the couple's fault, Amazon wouldn't take down the negative review for years despite countless phone calls and emails until a few hours after"The last four years have been an emotional train wreck," Paul Baron, who runs the diaper business Beau & Belle Littles with his wife, told.
Like many small businesses, the diaper company used Amazon as a storefront and its huge warehouse and shipping apparatus to reach customers. But that outsourcing turned out to be a double-edged sword. It got massive exposure to a wide range of shoppers, but Amazon is so flooded with returned items that workers may inadvertently ship clearly used products as new to customers, which has happened to other small businesses who use Amazon services, according toCompounding the problem are algorithms amplifying negative reviews, while businesses like Baron's diaper company have trouble trying to reach anybody in Amazon seller support to deal with issues or appeal negative or false customer...
"We have removed the negative review in question and are investigating why it was not removed previously," Oster told the news outlet.nshittification of Amazon, and one dirty diaper somehow aptly encapsulates the tech giant's major quality control issues.