HOUSEHOLDS blighted by shoddy service from water companies could soon get twice as much compensation.He said: “The new Government will clean up the water industry and turn the tide on the destruction of our waterways, ensuring water companies protect the interests of their customers and the environment.”
For issues such as low pressure, payouts could be up to £250 and severe flooding would be up £1,000 to £2,000.They would have automatically received compensation for being forced to boil their water under the new rules. The Consumer Council for Water said increasing payouts will incentivise firms to get things right the first time.
Spokeswoman Jenny Suggate added: “We’re delighted the Government is fast-tracking efforts to improve the Guaranteed Standards Scheme, with the potential to boost compensation for hundreds of thousands of people each year when they are let down.”The scheme aims to ensure water supply is quickly restored if cut off, and timely responses to complaints and sewer flood management.CLOSING TIME