Rogers CEO announces new protocols, investment in wake of major service outage | CBC News

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Telecom aims to separate wireless and internet, switch 911 calls with other carriers. | CBCBusiness

, CEO Tony Staffieri outlined the company's "enhanced reliability plan" in response to the outage, which left millions in Canada without cellphone and internet service — some for days — and prompted questions and concern from the federal government and regulators.

On 911 calls, which were disrupted in many parts of the country during the outage, he said Rogers is working on a formal agreement with competitors "to switch 911 calls to each other's networks automatically — even in the event of an outage on any carrier's network."that customers can call 911 without a SIM card at any time, but it's unclear if that would have worked during the outage.

On the wireless and internet front, Staffieri pledged the company will "physically" separate those services to create an "always on" network so customer won't experiences outages for both at the same time — something that happened to many on July 8.

Staffieri also said the company will invest $10 billion over the next three years on such things as oversight, testing and artificial intelligence. "I know that it is only through these actions that we can begin to restore your confidence in Rogers and earn back your trust," Staffieri said.

 

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Rogers CEO announces new protocols, investment in wake of major service outage | CBC NewsRogers Communications on Sunday announced new steps it will take to avoid a repeat of what happened during a nationwide service outage on July 8. Guess the board was right. “We are going to take basic computer courses and find out how some of our technology actually works” Dear Rogers EdwardSRogers tonyStaffieri , 🤣🤣🤣 Best Regards, M. Dehors cc: MarthaLRogers
แหล่ง: CBCNews - 🏆 2. / 99 อ่านเพิ่มเติม »

Rogers CEO says company 'failed’ and will spend $250 million to split networkRogers Communications Inc.’s top executive said the company “failed to deliver” on a promise of reliable service. Read on
แหล่ง: financialpost - 🏆 7. / 85 อ่านเพิ่มเติม »