Intercom cofounder Eoghan McCabe, who led the messaging software company to a billion-dollar valuation before stepping down a year after accusations of sexual misconduct, is returning as CEO.
McCabe begins his second stint as CEO, effective immediately, according to a company email sent out to staff Thursday. Former COO Karen Peacock, who succeeded McCabe in 2020, will depart the company after a six month stint as an adviser to the board of directors.. “I care as much as I ever did, and I got a lot of clarity in the last couple years about what [Intercom] could and should be.
Intercom was founded in Dublin, Ireland by McCabe and compatriots Des Traynor, David Barrett and Ciaran Lee. The company started out by building messaging tools for businesses to communicate with their customers and by 2016 it had become one of Silicon Valley’s . Under McCabe’s leadership, the company reached $100 million in annual revenue and a $1.3 billion valuation with investment from VC firms including Bessemer Venture Partners, Index Ventures and Kleiner Perkins.that he had made unwanted advances towards junior female employees.
McCabe, who told Forbes he was unanimously cleared by both inside and outside investigations into the allegations, ascribed the incidents to his relative youth. “The reality of the situation, which I’m very happy to set straight, is in the early days of the company I hit on someone. I was naive and thought we were all on the same level,” he told, referring to the power dynamics between an executive and a junior salesperson.
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