Investigation: Customers say they were left helpless by Philadelphia wheelchair company

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Three people complained to Action News that the company provided faulty equipment - or none at all - and failed to honor warranties or repair the equipment promptly after taking deposits.

A Philadelphia company, whose business is to help the handicapped, injured and disabled, is the focus of an Action News Investigation.Linda Herrold and her husband have a tough time navigating the stairs to their Pennsville, New Jersey home.

She said she paid roughly $2,500 for a used Acorn Superglide 120 chairlift in March of this year. Six weeks later, she said it broke down.She said the owner of Mr. Wheelchair, Mike Sierra, said he'd fix it under the one-year warranty but never showed. They paid $2,000 when Cantagallo ordered the chair in June 2020. When it failed to arrive three months later, they canceled the order. Cantagallo died a month later.Initially, they said Sierra returned $1,000 but never sent the rest. They sued and nearly a year after ordering the chair won a default judgment. Three days later, Sierra paid the remaining refund but not the additional $2,000 in court-imposed penalties.

 

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