Three quarters of car insurance customers said they weren’t given an explanation why their claim was rejected, partially accepted or disputed : Which? research has shown that when things go wrong in the insurance market, they tend to go really wrong. We’ve found customers who have to make claims can face gruelling battles to get their money back.
It isn’t just Which? raising the alarm. The country’s financial regulator, the Financial Conduct Authority , recently released its general insurance value measures data – a health check on insurers’ behaviour.across a range of insurance products, especially home and travel, and wrote to firms warning them to ensure good outcomes for customers.
Yet there is compelling evidence to suggest that some insurance companies are making what is already a stressful experience even worse with their belligerence when it comes to accepting claims.FOS announced just last month that it was dealing with the highest level of complaints It won’t be lost on readers that all of this is happening at a time when premiums are at eye-watering levels.
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