MCI BPO , a global leader in business process outsourcing and customer experience solutions, announced the acquisition of EastWest BPO & Technologies based in Pampanga province.
EastWest, headquartered in San Fernando, Pampanga, delivers customer service, back-office and sales support. Anthony Marlowe, chief executive of MCI, said the acquisition of EastWest BPO & Technologies is a key step for MCI in expanding its offshore CX BPO contact center solutions. “After almost two decades as one of the fastest growing onshore tech-enabled call center BPO service providers, we’ve spent the past few years heavily focused on more of what our clients want; technology and high quality nearshore/offshore cost arbitrage.
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