SINGAPORE: Singapore Airlines has been ordered to pay a couple in India around S$3,480 for their “mental agony” after the business class seats they purchased for their flight would not recline automatically.
The District Consumer Disputes Redressal Commission in Hyderabad ordered SIA to pay compensation to Mr Gupta, who is Telangana’s Director General of Police , and his wife.USA Today reported on 30 Apr that a spokesperson from SIA confirmed the compensation amount, and added that while the seats that the couple occupied could not recline automatically, it could still do so manually.
Gill and Warren Press said in early September that they had paid for premium economy seats on the flight, where they sat beside a passenger with an emotional support dog that disrupted their journey. However, when they were told that the only seats available were at the back rows in economy class, the couple retained their original seats but transferred later on in the flight.