‘Jim’ the chatbot helps Singapore bank hire for Its wealth business

-- Singapore’s largest bank is getting help from a chatbot named Jim in its drive to select good candidates for its fast-growing business advising customers on managing their wealth.

Under its Chief Executive Officer Piyush Gupta, DBS has been trying to re-engineer itself from a brick-and-mortar bank so that it operates more like a technology company. DBS runs one of the largest open application programming interfaces in the banking industry, and the hiring chatbot is one of several technology initiatives launched in recent years.

DBS is one of a growing number of global firms seeking to enhance their hiring process with artificial intelligence. A 2017 study by PwC said about 40% of the companies it surveyed are using AI to speed up and improve recruitment. That’s important because of the scale of DBS’s hiring in wealth management, reflecting the priority the bank places on expanding those services.

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