How to be a great boss: 4 key practices from a CEO leadership expert - Business Insider

But that's just the first step; listening alone isn't enough. To be a great leader who inspires trust in others, you need to demonstrate that you not only hear them but that you "get them."

Highly paid people who are brought in to solve sophisticated problems want to put their smartness on display as quickly as possible. It's how they demonstrate value. However, what I often found was that the sort of listening they were doing was more like a polite pause before saying what they were going to say anyway — after all, what they had to say was so important that nothing could alter the trajectory of their opinion.

Humans are extraordinary complex creatures. We long for understanding, and we instantly sniff out when someone is trying to understand or just being patronizing. Your job as a leader is to really hear what people are saying, not what you want to hear or what you think you heard. For example, one of the best ways I've found is called active listening. What that means is hearing what a person is saying and then repeating its essence back to them. This may sound patronizing at first, but the problem is that we all have a tendency to hear what we want to hear. Repeating back to someone what you think they said will make sure you understand them as well as assure them that you were in fact listening.

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