As the tourism industry struggles to find their footing during the pandemic, with thousands of jobs on the line, they are now fighting back at insurance companies who refuse to pay out their claims.
Many of these businesses are facing imminent closure, which will result in a broken tourism sector and the loss of thousands of jobs, which they say can be avoided if insurers honour their contractual obligations and pay out on these claims. CEO of the MORE Family Collection, Robert More, who started the petitions revealed a recent case. He said this week, the Western Cape High Court compelled Guardrisk to honour the Covid-19 Business Interruption insurance claims of Cafe Chameleon, a restaurant in Cape Town.
"The true test of a company’s ethics and values is how they treat their most vulnerable customers at their time of need. The actions of these insurance goliaths don’t match their words, which are all centred on behaving responsibly and in line with deep ethical values. Actions speak louder than words, and their actions continue to be unethical, ” he said.