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Nissan Struggles To Service EVs Despite Early Lead In Market

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Despite being an early entrant in the electric vehicle market, Nissan faces criticism for its inadequate EV service experience. A recent case involving a bricked Nissan Leaf leased by YouTuber Kyle Conner highlights the company's struggles to provide timely repairs and address customer issues.

Despite being early to the electric car market, Nissan has struggled to maintain relevance in the EV era. One key advantage is that their best-seller, the Leaf, is a proven and reliable option. If a Leaf does have issues, though, Out Of Spec says that Nissan doesn't have an acceptable EV service experience. Nissan has blown its early EV lead. The company was the first to offer a mass-market EV in the United States.

The Leaf is widely regarded as among the most reliable electric vehicles, even if it tends to lose a lot of range as its air-cooled battery ages. But actual pack failures are very rare. Still, they happen, just as engine replacements happen on relatively new vehicles. What's inexcusable, Conner argues, is Nissan's inability to give the customer a reasonable short-term solution.

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