Reserving a Galaxy S25 gives you a $50 Samsung Credit, extra savings of up to $1,250, and a chance to win $5,000! understands all too well. That's why, the company is now committing to make it up to customers who experience a blackout with monetary payments. is promising customers that in the event of a connection blackout, it will not just work to restore service, but also compensate them.
A credit equivalent to a full day of service will be applied to the bill if there is a more than 20-minute fiber outage or a more than an hour wireless outage. is the first carrier to launch a guarantee of this kind and its importance cannot be understated, given the number of outages customers across the industry experienced last year. The company says that a customer is four times more likely to opt for a service provider that offers a guarantee like this one. Customers tell us they want confidence in their service provider and offering a guarantee makes them four times more likely to choose a brand that offers one. It’s about being transparent, taking action and ensuring our customers know they are supported., the policy is part of the company's $750 million investment in customer service over the last four years. The company will also now let customers view the outage status on its website. Usually, when there is a service issue, customers rely on social media to for updates. Since 2019, we’ve invested more than $140 billion in our network and almost a billion dollars in customer care and operations, and that’s brought us to where we are today – becoming the first and only carrier that offers a guarantee for wireless and fiber networks.saying that they have not become more common in recent years and that such incidents usually impact a small percentage of customers.Regardless, it's a sign that the company is determined to keep outages at bay, and the monetary compensation it's offering can be viewed as a fine on itself of sort
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