A Jacksonville business lost $60,000 after its DoorDash account was hacked. The company responded after months of silence. Thursday, the Zheng family received an email from the third-party delivery company, a response they’ve been hopeful for, for months. News4JAX spoke with the family in December. They said from March to the summer of 2024, hackers altered their account details.
They redirected the money they would’ve received from sales to another account causing them to lose out on over $60,000. Jennifer Zheng, who spoke with News4JAX on behalf of her parents who don’t speak English too well, said because of that loss, her parents had to take money out of their savings to keep running the business. She read a statement that said in part: “We are urgently investigating this incident, but we know how frustrating this is for owners and we will be reaching out directly to help.” Jennifer said when she heard those words she expected to hear from the company immediately, but didn’t. “I waited five days after the story came out for DoorDash to contact me but they never reached out,” Jennifer said. “So, I obviously contacted you for the DoorDash representative’s email address.” Once we gave her the person we were in contact with, between Dec. 10 and Jan. 3, she sent three emails to the representative but heard nothing back. Since they hadn’t received a reply, we reached out to the company twice to find out what was going on. An hour after our last message to them, and five months after the Zheng family received an email from DoorDash, they got the email they’d been waiting for. Before they received the email, Jennifer said they “were really confused” as to why they hadn’t heard anything back. It’s a confusion Royette Smith an owner of Horace And Dickies Seafood of Glenarden located in Maryland, had. They lost over $9,000. She said after getting a third of the money back, they haven’t been able to get in contact with the company again. News4JAX is still waiting to hear back from DoorDash after multiple attempts to contact them
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