But while that revolution emerged at the confluence of certain economic and technological trends, today we have much more awareness of the disruptive global forces shaping our future. Early adopters are even writing playbooks about their successes and failures to share learning with other businesses.As Michael Sherman, Chief Strategy and Transformation Officer at BT explains, thanks to the complexities of digital transformation, no business can go it alone.
Digital technology provides only the foundation for the transformation. The first challenge is to select the ones that both fit the strategic purpose of the business and are compatible with each other to form a coherent ecosystem. But digital technology, even if well-chosen, won’t get you too far without transforming your people and processes in line with it.Forget about the big-bang approach entailing a drawn-out planning phase followed by the implementation of a complete system.
To take full advantage of the investments made in technology and the digital skills of employees, processes designed around legacy technologies need to be reimagined, too. Digital transformation is about “the ease to do things”, which can’t be achieved by leaving cumbersome old processes in place.The relevance of benchmarking and continuously checking your transformation progress against external market factors in the course of transitioning can’t be overstated.
Revenue, profit and employee productivity are obvious markers of successful change management in the long run. However, soft metrics such as net promoter scores and employee engagement scores are also worth keeping an eye on as they are good indicators of processes going off course and can be drivers of major adjustments or fine-tuning.
Digital transformation is about openness and collaboration. However, in order for this ecosystem of employees, customers, partners and suppliers to operate securely, a protective wall has to be erected around it. Cyber-security is a major concern when it comes to digitalisation, but it shouldn’t discourage companies from embarking on the journey. A network-based security system can guarantee the connectivity required for collaboration and the impermeability needed to fend off any cyber-attacks.
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