Twitter's lax internal policies allowed members of its security team to access the personal information of celebrity users, including Beyoncé, without their permission,The security team, which is made up of 1,500 employees and contractors, has internal tools that allow it to see users' phone numbers, email addresses, and approximate location data in order to monitor accounts for fraud and content violations, the report said.
But widespread access to the tools and lenient rules around their use led some contractors to challenge each other to spy on celebrity accounts by submitting fake help desk tickets, former employees told Bloomberg. Cognizant, the company that employed some of the contractors mentioned, did not immediately respond to Business Insider's request for comment.
In an email to Business Insider, a Twitter spokesperson said the company does not tolerate the misuse of internal tools, and that doing so could result in termination, but declined to comment on the specific cases reported by Bloomberg. The degree of access and control employees and contractors granted has come under scrutiny in recent weeks after hackers gained control of internal tools and hijacked the accounts of
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