“Most businesses, including financial organizations, are looking to digitally reinvent themselves,” Guay said, adding that the emphasis is on ensuring security, scalability and responsiveness to “future proof” the businesses.
Through the partnership, RBC said it is deploying an artificial-intelligence computing platform “designed to transform the customer banking experience and help keep pace with rapid technology changes and evolving customer expectations.” The bank said the platform has already improved trading execution and helped reduce client calls.Pau Barrena/AFP/Getty Images
In late April, for example, the city of Markham, Ont., began using IBM AI-assisted technology to provide 24-hour online information about COVID-19, including through text chat. “There will be a lot of automation and AI, and there’s going to be a lot of cloud activity. We’re seeing that now.”Claude Guay, president, IBM Canada
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