with pet videos and a blog with informative pet care articles. When pet owners hear about Walk & Wag's services from friends, there's a lot for them to explore online so they can decide if the service is a fit for them, Kang said. Walk & Wag also posts positive reviews from clients. "Ten years ago, my clients were my friends, and once the word spread about my business, I had more than I could manage alone," Kang said.
Prior to moving to the Chapel Hill area, Paul Bradley, another member of Kang's Walk & Wag Team, worked as a dog walker for five years in Alexandria, Virginia. He started walking for Walk & Wag shortly after moving to North Carolina in 2015. "I strive to be especially attentive to providing top-shelf customer service, including being punctual, communicating regularly with clients, having maximum flexibility to adjust to sudden schedule changes, keeping my supervisor in the loop and seeking out her help when needed, and interacting with the dogs as [I] learn their idiosyncrasies and those of their owners," Bradley said. There's also the practicalities of the job.
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