Dover Business Services Cebu Empowering Growth in The Time of Crisis

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The COVID-19 health crisis has altered the shared services industry this year. As companies in Cebu transitioned from on-site to remote work, the Dover Business Services (DBS) office in Cebu responded

and rebuilt plans to empower its employees to not just work from home but ultimately, win from home.

From the time quarantine guidelines were set by the local government unit in Cebu City, DBS prioritized its workforce’s safety and well-being. The leadership team was quick to decide on a WFH set-up and encouraged remote work to safeguard employees without compromising their jobs. “We didn’t think twice to transition to a WFH set-up because our employees are our utmost priority especially at this time. We have assured that they are adequately equipped with the right tools to support their work at home set-up like providing laptops, monitors and internet routers to those who are having problems with internet connections. Likewise, we also had a lot of webinars to help them cope up with the day to day stress and anxieties caused by the COVID-19 situation.

and are still looking at hiring 20% more additional head count in the next couple of months, across different levels from Analysts, Senior Analysts, Specialists, Team Leads and Managers.As the health crisis evolves and as we slowly adapt to the better normal, DBS Cebu assisted their staff with their stringent Return to Office plans. Gradually and cautiously, the company has put in place RTO guidelines to rebuild their employees’ confidence in working and returning to the office.

“We are returning to office carefully by phases so as not to force people who don’t feel safe yet going out of their homes. Moving forward, we aim to keep doing blended engagement activities like virtual sessions and if the time permits, in-person small group activities. This is in addition with our continuous efforts to support our community through our CSR activities as well as our ongoing recruitment events at these crucial times.

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