The Quezon City government said on Wednesday, June 16, that it is considering filing for damages against Zuellig Pharma Corporation, the company behind eZConsult, after repetitive technical woes marred users’ experience in booking a COVID-19 vaccine slot.
The ezConsult website has constantly choked since the QC government opened thousands of slots for economic frontline workers on June 10. It also experienced heavy traffic as early as March 27. “Failure to strictly comply with the terms of the contract shall constrain us to take all necessary legal action as may be appropriate, including both civil and criminal cases against Zuellig and its officers, for the full protection and enforcement of the Quezon City government’s rights and interests,” Casimiro said in a statement.
Failure to do so would result in the termination of the contract between the two parties, Quezon City Mayor Joy Belmonte warned.