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Didi’s business slows from break-neck pace as on-site probes by China’s cybersecurity regulators gum up operations

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Employees of Didi Chuxing have been forced to address technical demands from regulators as cybersecurity probe drags on. The review has forced the ride-hailing giant to make the investigation its top priority as it seeks to get its app back into app stores.

Part of the company’s rectification process involves addressing issues authorities see with its management of the data it collects from users and mapping, which must be corrected before Didi is allowed back on China’s Android and Apple app stores.

Sun Shu, the chief executive of Didi’s ride-hailing business and the head of its drivers committee, promised the feature in a public letter at the end of May. Drivers first started getting this data in mid-August, but only in seven Chinese cities, including Shenyang and Changchun. The country’s busiest cities – Beijing, Shanghai and Shenzhen – have not been included yet.

According to China’s cybersecurity review regulation, a probe typically concludes within 30 working days, but it can run up to 45 working days. An additional 45 days can be added as a special review period when there is disagreement among regulators.

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