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Commission probes consumers complaints against electricity company

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“Every complaint by consumers in Edo as well as those brought here today and the consecutive days that we are going to be here must be treated and completely resolved.”

The Federal Competition and Consumer Protection Commission on Wednesday met with electricity consumers in Edo with a view to addressing complaints over electricity distribution in the state.

“Issues of poor customer service, disconnection without notice, outrageous and arbitrary billing, non-metering of customers, payment made for meters without supply. According to him, FCCPC is the apex regulator that deals with competition and operations in the country. “We will also give a timeline that would be adhered strictly to and any disregard to this would be viewed seriously by the FCCPC,” he said.

He disclosed that this year alone the company had received more than 459,000 customer complaints, while it had similarly attended to more than 455,000 of the cases.

 

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