He was responding to committee member, Fine Gael Senator Jerry Buttimer, who asked if the issue was likely to go to court, and argued that the IT provider should also be held accountable for the problem that affected Aer Lingus passengers.
Aer Lingus chief executive Lynne Embleton apologised to customers for the chaos on September 10th. She stressed that it was completely unprecedented that both the system and the backup would fail simultaneously. It then emerged that a network card used in its backup system was not functioning, leaving the airline with no passenger information for hours on September 10th.
“Nobody seemed to know what was happening,” he said, adding that most of those hit found out from national newspapers that flights had been cancelled.
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