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Digitalisation has reduced the costs of doing business in public, private sectors

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COMMENT: Digitalisation is disrupting African societies at an unprecedented rate. This change has toppled leaders, sped up democratisation and in some cases helped nations to leapfrog development.

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What it has actually done has passed the costs of customer care to the customer. See any pre recorded voice message from a bank or telecoms company asking you to sort out a problem. It has helped screw poltrickians, so it nearly balances.

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