A customer wants The Laundry Club to come clean about destroying his designer clothes by using tumble-wash instead of dry-cleaning them as he requested.However, Stompersaid that he had dry-cleaned his clothes for years, implying that he should be familiar with the process.:"Dry cleaning is not as dry as you think. It's a cleaning process that uses a solvent other than water and is actually wet.
"The owner was uncooperative and insisted that after 24 hours, they are not liable – something I was not made aware of prior to requesting that my clothes be dry-cleaned.In response to a Stomp query, The Laundry Club said that it was an unfounded allegation that the Stomper's clothes were tumble-washed.
"There’s a good reason for this as a lot of things can happen in 24 hours. This clause is clearly stated on the receipt too, impossible to miss. Regarding the Stomper's statement about The Laundry Club's poor communications and handling of the situation, the company said:"We are very saddened to hear this despite our staff responding to his messages within two minutes.