Hiring for holiday season 'chaotic' as applicants ghost retailers in tight labour market

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She’s not the only one who’s been forced to try new hiring tactics, as sticking to the traditional playbook could mean facing the busiest shopping season of the year without adequate staff. A tight labour market that’s left thousands of positions unfilled across the retail sector has companies bringing on recruiters, hiking wages or even turning to virtual interviews for in-store positions.

That lack of qualified applicants has made the hiring process much slower. Pre-pandemic, Gamboa would be able to hire five additional people to handle the holiday rush by the middle of October. This year, even though the company posted seasonal positions on job boards by the end of September, Gamboa brought on her last hire by Dec. 10.

Other, bigger retailers also turned to virtual interviews this season. Chris Taylor, chief human resources officer for Best Buy Co. Inc.’s Canadian unit, said hiring managers at stores “fast track” the process, conducting more virtual interviews and offering jobs the same day.

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