Thodey: myGov investment would drive $3.2b benefits

An expert panel led by former IBM and Telstra chief David Thodey has called for long-term investment around $140 million a year in the federal service portal myGov.

Ahead of the federal budget the review proposes myGov be funded and legislated similarly to other critical infrastructure, recommending a specialist fund be created like the NSW Digital Restart fund.The site and new app have enjoyed modernisation funding “Further, up to 40 per cent of respondents highlighted having a negative experience when accessing information, signing in, having to go to multiple places to access the services they need, linking their services to myGov, and the myGov inbox notification.”

“This is far too low. Government services are rarely loved by the public, but they need to be good enough and trusted enough to be worthy of recommendation to others.”

Sounds like an episode of Utopia ! workingdogprod

urgently needed by who

Go further. Make it totally user-friendly. Allow Citizens to call a My Gov robot with no wait times and conduct all of their government business simply by talking, listening and pressing buttons on a mobile. Navigating a complex website is laborious unless using it frequently.

My gov is fine just the way it is. I will neve sign up to system that has digital id attached to. There is no need to touch mygov.

Thodey?

Don't let ClareONeilMP near it - she is trying to prevent tech talent from coming to Australia

Government has cut deeming rates for pensioners who sell their home to downsize but only for those selling from 1st Jan. Those who sold before that date and are still building are still having the proceeds deemed at the higher rate and their pensions cut. Why?

We need to make our officials look less like George Pell somehow.

funkyprepper

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