Service industry could use more local talent

📆 5/30/2023 8:13 PM
📰 staronline

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GEORGE TOWN: Hotels cannot rely on foreign workers to fill staffing shortages as they are unable to work at the front desk and cannot be assigned to handle guests, says a local hotel director.

G Hotel communications director Christina Tan said although it has become easier to hire foreign workers in the tourism industry, hotels are still facing a shortage of local workers.“But the downside to it is that they cannot work at the front desk.Tan reported that over the past week, they observed a 90% occupancy rate, which is a level not seen since the outbreak of the Covid-19 pandemic.“Locals are no longer interested in working in the hospitality industry as it is not stable.

Meanwhile, restaurants that used robot servers during the pandemic have opted to retain the machines but are now reducing their usage as they have enough staff.

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