“I kept following up-‘are we still on track?’ and I would get these excuses such as, ‘It's really bad weather, the cemeteries …won’t let us install’ or ‘the stone's on backorder’,” said Greene.NBC 5 Responds has spoken to seven families who have been waiting, in some cases, up to two years, for their memorials after paying Gast monuments thousands of dollars. Emails show their delivery dates came and went, with nothing to show for what they paid for.
“I know that we're doing the right thing,” said Gast in a video interview with NBC 5 Responds last week. She says the cemeteries keep changing their delivery and payment rules because they are trying to put her out of business. Gast told us they have 29 monuments they hope to schedule deliver for soon. She even sent us a picture of several of them in her warehouse.But many families have since turned to law enforcement for help.
A spokesperson for the office confirmed it has “received information related to this matter and is currently reviewing to determine any next steps.”“I think we owe our customers the commitment to the betterment of this industry,” said Gast in a video interview with NBC 5 Responds.
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