‘Absolutely outrageous:’ Business calls out Nova Scotia Power for poor communication

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An unexpected outage on Friday night meant the popular Chester Playhouse couldn't have a planned show run at all. Nova Scotia Power is apologizing to those impacted.

After searching on social media, Chandler learned the outage had been delayed until 5 p.m., “which was exactly when we were going to be starting to let people in, setting up our bar and getting ready to run the show that evening.”

“We absolutely understand that emergencies happen,” Chandler said. “Our issue was that the way that it was communicated, only posting it on was not at all effective in getting the word out to us, which prevented us from getting the word out to our patrons in time.”In the end, the lights stayed off in the area from 5 p.m. to almost midnight.

“A helicopter patrol noticed that the transmission lines on one of the pools there was actually burn damage that was affecting the pole and the equipment. So, in the interests of public safety, we knew that we needed to repair that equipment right away.”

 

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