A Southern California business owner and a Danville man say they've been mistakenly getting charged for FasTrak toll and express lane fees for years.Dozens of mistaken Bay Area bridge toll invoices and express lane fees. That's what a Southern California business owner and a Danville man say they're contending with.Co-founder Sean Pour says some of the cars aren't even drivable, yet still every month he says his business receives mistaken Bay Area FasTrak bridge toll invoices.
"It's a bit frustrating because it's taking a lot of time from our work day to deal with these tickets," said Pour.John Goodwin, spokesperson for the Metropolitan Transportation Commission and Bay Area Toll Authority is not surprised. Goodwin tells the I-Team if the optical character recognition software reads a license plate with a confidence rating of 98% or higher, an invoice is generated.If the confidence level is less than 98%, it is sent to manual review where an actual person reviews it.
Between January and June of this year for the MTC express lanes 880 and 680 in Contra Costa County plus the 7 state owned toll bridges and the Golden Gate bridge, 74,025 invoices were disputed. Of those, nearly 53% or 38,960 were overturned."They get a hold of us, the chances are better, slightly better than 50/50 that hey we'll see you're right, you've got compelling evidence," he continued."There are manifest inconveniences to modern life," he continued.