Evaluating ROI on Your Company’s Learning and Development Initiatives

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Historically, the challenge with implementing learning and development programs has been the difficulty in quantifying the impacts on organizational performance. Leaders can use an approach called balanced benchmarking, borrowed from operations management, to conduct a needs assessment and apply training where it can be most effective.

The author explains how this approach was applied at a firm in the legal services industry and offers five strategies for implementation. for the firm. Yet L&D is critical to bringing the firm closer to that ever-elusive goal of becomingthat is innovative and can adapt to changing competitive environments.

So, how can your firm ensure it is getting the most out of its L&D investment?is a strategy professor at the University of Texas at San Antonio’s Alvarez College of Business and the former director of executive education programming at its Center for Professional Excellence. He is the founder and CEO of Popcorn Learning, a firm focused on delivering leadership skills training in the flow of work.

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