Insurers Charged on Innovation, Change in Business Strategy - THISDAYLIVE

Insurance operators at this year’s edition of their annual chief executives’ forum held in Abeokuta, Ogun State, deliberated much on how to build stronger insurance institutions with enhanced performance.

Delivering a paper titled: ‘time for a make over,’ Managing Director Accenture Financial services, Tolu Leke, said at this stage of customer awareness in all businesses, insurers should realise that risk-averse culture had become a block and that historical processes, lack of knowledge about customers’ desires and a shortage of skills needed for future success were limiting their ability to rising customer expectations.

“Perfection of means and confusion of goals seem, in my opinion to characterise our age caring about customers and seeking to serve them well is not a new concept,” she added. She insisted that companies that are rated high in customer experience significantly outperform others, adding that this comes down to deeper connections with customers who are then willing to pay more, willing to buy more and willing to spend more frequently.

Comparing the performance of the sector in terms of customer satisfaction, Leke, said customers were moving at a faster speed than the operators.

United States United States Latest News, United States United States Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

NIMASA, Stakeholders Sign Agreement on Ease of Doing Business - THISDAYLIVEEromosele Abiodun The federal government has restated its commitment to prompt and effective service delivery, especially in its Ministries, Departments and Agencies (MDAs). This, it stressed was an essential condition for economic development. Special Assistant to President Muhammadu Buhari on Ease of Doing Business, Mrs. Jumoke Oduwole, made the assertion in Lagos during the signing …
Source: THISDAY LIVE - 🏆 14. / 51 Read more »

Convergence Triggers Disruption in Telecoms Business, Says ITU - THISDAYLIVEThe International Telecommunications Union, the United Nations’ agency in charge of the regulation of global telecoms operations, has raised the alarm that convergence, which is an outcome of technology evolution, is fast disrupting global telecoms operations, while eating deep into its core revenue stream. According to a statement from ITU, Information and communication technologies (ICTs) …
Source: THISDAY LIVE - 🏆 14. / 51 Read more »