When loyal workers are bad for business

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Retaining workers is cost-effective, but it can lead to complacency and tribalism

Most people think of loyalty as a good thing, but in a professional context, being too devoted to an employer can have damaging consequences. Disengaged workers who don’t leave their jobs will hardly make the best ambassadors for a company; longstanding employees might run out of fresh ideas; and some research shows loyal employees are less likely to cover up wrongdoing at their firms.

Isabel Berwick speaks to Jeremie Brecheisen, Gallup’s managing partner for the Emea region, about the company’s annual ‘State of the Workplace’ report, which showed more than half of employees worldwide are looking to change jobs. Isabel also speaks to FT management editor Anjli Raval, about the downsides of workplace loyalty.

 

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