F&B business owners/staff need to be more empathetic and respectful to food delivery riders

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'This meaningful advice is applicable and useful to all trades and businesses.' — Teo Kueh Liang, Letter to the Editor

The most important thing in any business is strongly emphasising harmony, which will help resolve or soften many disputes, misunderstandings, and unhappiness among suppliers, customers, and food delivery service personnel.

According to the news report, a home-based business owner posted arrogant, disrespectful, disgusting, and uncalled-for signs with sarcastic, insensitive, and impolite remarks or comments. They have to ensure the accuracy of the order placed and the timely pickup of the ordered items/products or food so that customers don’t complain.On the other hand, all home-based business owners should also recognise that timely preparation and supplies of the ordered foods, items, or products for the delivery riders are important, too.

 

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