Chicago Airbnb host decries company process for resolving issues

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Chicago Airbnb host decries company process for resolving issues

CHICAGO – A Chicago Airbnb host said he was locked out of his account and at risk of losing thousands of dollars after he was unable to defend himself against an unfounded allegation.He wasn't able to resume booking reservations until CBS 2 stepped in.Tyre Evans began a gut job on his apartment in 2019, creating a space for himself upstairs and a short-term rental property downstairs.

Evans said he was locked out of the app, which prevented him from communicating and fighting the allegations against him.'The practice that they have, I think it needs to be dismantled, and I think it needs to be refreshed because it puts you in a position as a host to be victimized,' Evans said.Other hosts agreed and complained about Airbnb's community forum about the company's investigative process.

 

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