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Water companies set to pay more compensation for poor service

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Water companies that miss standards should pay customers more compensation, the government proposes.

Water companies that fail to meet basic standards will have to pay customers more in compensation, the government is proposing.

Some payments could amount to customers claiming at least a quarter of their annual water and sewerage bill. “The new Government will clean up the water industry and turn the tide on the destruction of our waterways ensuring water companies protect the interests of their customers and the environment,” he said.This is set to include automatic payments for so-called boil notices, when people are told they must boil water before drinking it or cooking with it.

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