Ofwat has slapped 13 companies with a penalty Water companies will be forced to pay more than £157 million penalty after missing key targets on reducing pollution, leaks and supply interruptions, Ofwat said. Thames Water, Affinity Water and Hafren Dyfrdwy are among more than a dozen firms, which have been issued the whooping penalty. While customer satisfaction continues to drop, they persistently blame external factors like the weather for problems.
‘It is clear that companies need to change and that has to start with addressing issues of culture and leadership. ‘Too often we hear that weather, third parties or external factors are blamed for shortcomings. ‘Companies must implement actions now to improve performance, be more dynamic, agile and on the front foot of issues. And not wait until the government or regulators tell them to act.