Bank issues alert to business owners over ‘live chat’ scam

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Scam News

Fraud,Live Chat

Bank of Ireland says fraud line has seen rise in cases of fraudsters targeting businesses with new scam

Bank of Ireland has issued a warning to businesses about a recent increase in ‘live chat’ scams. Photograph: Cyril Byrne

Fraudsters are calling customers pretending to be from Bank of Ireland and claiming that the business’s account has been compromised. They then direct people to a live chat service or ask them to download software to their computers as well as seeking card details, online banking details and activation codes.

The fraudster then asks the customer to go to another website address, saying that this is “for a live chat service” or “to verify the customer’s PC”. In reality, the second website allows the fraudster remote access to the customer’s PC.The fraudster can now see the customer’s screen and access all their files and programmes.

 

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