Burying your loved one is never easy, but some have said a cemetery in Twinsburg has made their experiences even more difficult. News 5 Investigators talked with the company running the cemetery about complaints and with one of the frustrated customers who felt the need to step forward.“She was upbeat. She was encouraging. She just smiled a lot,” said Alyce Olson from Colorado about her mom, Nancy Kray, from Northeast Ohio.Kray died in September 2023.
When News 5 Investigators started looking into this story, the company running Crown Hill named EverStory had a D- rating. It now has an F.Seigferth said that when making final arrangements, you should do your homework beforehand. “Pre-planning in this process when you lose a loved one cannot only help with the grieving process, but it helps take that burden off of your family,” she told us.The BBB’s site shows reviews of Crown Hill in the past year, which are similar to Olson’s concerns.