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Small business loses thousands after DoorDash account hacked

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Jacksonville News

Small Business,Doordash,Duval County

The Zheng family, owners of Wok House Jax, are speaking out after losing more than $60,000 when their DoorDash merchant account was hacked. They hope their story will help other small businesses avoid similar financial losses.

A freeze warning in effect for Ware, Northern, Southern RegionFILE - The DoorDash app is shown on a smartphone on Feb. 27, 2020, in New York. Delivery company DoorDash is looking for a valuation of nearly $30 billion when it takes itself public. The company is planning to raise up to approximately $2.8 billion from an initial public offering of 33 million shares.

Many of the restaurant’s orders come from food delivery apps, which makes this financial blow particularly challenging. “In July, we found out that our DoorDash merchant portal account was hacked,” Jennifer Zheng said. Speaking on behalf of her parents, who own the restaurant but are not fluent in English, Jennifer explained that hackers altered their account details, redirecting the earnings from March to the summer of 2023.

The family contacted DoorDash and received a partial reimbursement of $3,806.72. However, they are pushing for full restitution of the lost funds. “It’s so hard to pay workers or keep up with inventory costs when we don’t have these profits coming into our bank account,” Jennifer added.

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