Rogers CEO Tony Staffieri testifies Dec. 2 before the federal committee on industry and technology to defend certain contracts that raised in price while locking customers in.for answers about a price increase to one of its products, expressing concerns about transparency in the company’s contracts.
The committee was called to discuss the issue after Rogers customers criticized the company for increasing the monthly fee of renting every television box in a household but one by $7. CBC’s Go Public reported in October that customers said they felt misled by the price increase. The possibility of the price increase was included in the fine print of the contract.
After first being called to appear before the committee in October, Mr. Staffieri delayed his appearance and was set to appear last Thursday, but instead, the company’s president of residential operations, Bret Leech, appeared before the committee. Rogers said Mr. Staffieri had an unforeseen scheduling conflict.
In an Oct. 30 letter sent to telecom providers, Scott Hutton, the CRTC’s vice-president of consumer, analytics and strategy, said the prices that set out in a contract, such as equipment charges, should be clear to customers. “Why are you selling that critical telecommunications infrastructure, other than the fact that you ran up too much debt in your other businesses?” Mr. Perkins said. “Frankly, I can’t see that it is actually within the laws of Canada.”
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