The phrase might be linked to a 2010 book critiquing the health insurance industry titled, “Delay Deny Defend,” a common description of the industry’s tactics. Those words appeared on a number of items on Amazon’s store, including hats, T-shirts and pint glasses. The suspect in the case has garnered sympathy and online fandom partly because of people’s problems with the health insurance industry.
The restaurant’s page on Google and Yelp has since been flooded with negative reviews, calling workers “rats” and “snitches.” One now-deleted review on Google that was spotted by Reuters said the “location has rats in the kitchen that will make you sick and your insurance isn’t going to cover it.” A Google spokesperson said that the “reviews violate our policies and are being removed.” Also, additional protections are being added to the profile page to prevent more of these reviews.
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