Salesforce Now Has Over 19% Of The CRM Market

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Salesforce dominated the worldwide CRM market with a 19.5% market share in 2018, over double its nearest rival, SAP, at 8.3% share.

of customer service and support, digital commerce, marketing, and sales. All four subsegments of the CRM market grew by more than 13.7%, with marketing emerging as the fastest growing segment, increasing by 18.8% and representing more than 25% of the entire CRM market. Customer service and support retain its No. 1 position, contributing 35.7% of CRM market revenue, attaining $17.1B in revenues in 2018.With 19.5% market share, Salesforce has over 2X the CRM sales SAP has and over 3X of Oracle.

Gartner Says Worldwide Customer Experience and Relationship Management Software Market Grew 15.6% in 2018

 

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What is the customer satisfaction rating for their CRM product? That would be interesting to know. Most users I’ve talked to say it is too time consuming, disjointed, does not allow viable data quirying or reporting, and the data is unreliable.

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