News Formal

The CEO of Kustomer wants to build a 'modern Salesforce' platform - Business Insider

  • 📰 BusinessInsider
  • ⏱ Reading Time:
  • 30 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 15%
  • Publisher: 51%

United States News News

United States United States Latest News,United States United States Headlines

A former Salesforce VP has raised 4 rounds of funding in 18 months for a startup called Kustomer. His model: Salesforce.

executive and customer relationship management software veteran Brad Birnbaum wants to modernize customer relationship management software with his latest startup Kustomer, founded in 2015.

Fast forward to 2009, he co-founded a customer service company called Assistly, and served as its CTO. The company offered an instant customer-service help desk hosted in the cloud and was focused on small businesses and startups. Two years later, in 2011, it was acquired by Salesforce for $50 million.

He thinks customer service platforms now have to treat people like people and not tickets, and they have to leverage artificial intelligence and automation to automate some tasks customer service agents have to do, in order to more quickly solve customer's issues.

 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.
We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 729. in US

United States United States Latest News, United States United States Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Everything Jim Cramer said about the stock market on 'Mad Money,' including China trade fears, Salesforce co-CEOCNBC's Jim Cramer says China is a 'much smaller issue than most people seem to realize,' chats with Salesforce co-CEO Keith Block after the cloud company's earnings and offers stock buying advice to callers. Cramer said a Ph1 deal was going to be signed. HE WAS WRONG, AGAIN. Hard to predict anything in this market when we're days from a trade deal and the next day we're years away I invested in my neighbor kids alcoholic stepdad Steve's taxidermy business. Seems like folks always want something stuffed.
Source: CNBC - 🏆 12. / 72 Read more »

Nomura incoming CEO says to speed up reform, domestic retail business seen in focusNomura Holdings Inc's incoming chief executive Kentaro Okuda said ...
Source: Reuters - 🏆 2. / 97 Read more »

CEO Talks: Adrian Joffe of Dover Street MarketThe quirky multibrand emporium, built around Comme des Garçons, is marking 15 years in business.
Source: wwd - 🏆 24. / 68 Read more »