Chipotle digital sales up 216%, customers choose carryout over dine-in - Business Insider

Even as stores reopened, most Chipotle customers still chose to order digitally for pickup or delivery.Chipotle's digital sales grew 216% year-over-year during the second quarter, as the pandemic went into full swing, Chipotle CEO Brian Niccol said. Even though 85% of Chipotle dining rooms are open, most customers continued to choose to order ahead for carryout or delivery.

Niccol credits the explosion in digital sales to more people working from home, targeted advertising, and new delivery partnerships with Postmates and Uber Eats.Chipotle's digital sales grew 216% year-over-year in the last quarter as the pandemic went into full swing, Chipotle CEO Brian Niccol said in the company's earnings call on Wednesday.

Digital sales accounted for $829 million, or 61% of all Chipotle's sales — even though the chain has reopened most of its dining rooms for sit-down diners — and it shows that customers are still hesitant to dine in restaurants."We've been able to retain 70% to 80% of our digital sales gains while recovering 40% to 50% of our in-store sales," Niccol said in the earnings call. This sustained bump in digital sales helped improve Chipotle's overall sales for the quarter.

Niccol cites more people working from home, targeted advertising, and delivery partnerships with Uber Eats and Grubhub as reasons for the boom in digital sales. Delivery also increased 125% year-over-year in the last quarter. However, going forward, Chipotle plans to focus less on delivery and more on growing out its drive-thru business.

"Order ahead is now our fastest grower due partly to being less promotional than delivery, partly to more customers realizing the value of a pickup transaction as there are no delivery fees, and to a lesser extent more Chipotlanes," Niccol said.Get a personalized selection of top stories daily based on your preferences. Sign up now.

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Please don't use 'exploded' when talking about ChipotleTweets

their quality dropped by 217%

Bet you that 216% bought their chipotle and realized why they weren’t eating there before. Shit is ass and always sitting out on that counter forever before someone orders lol

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