How to fix the tech industry's empathy problem, from a former exec - Business Insider

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3 ways to fix big tech's empathy problem, according to a former executive who wrote a book on it (via Inc)

, or that bruised egos and hurt feelings are a necessary cost to changing the world.

And she should know: A former Priceline executive and CEO of Ozon, Russia's version of Amazon, Gavet wrote a book on corporate empathy, "," published last Tuesday. Plenty of tech companies, she said, work hard to take care of their employees — and plenty have empathetic people working for them. None of that is enough, she argued: "It has to include your customers, and it has to include your local community and your community at large.

 

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Inc The best solution is don't bother with empathy. Focus on profit instead, unless you like being a six-figure nobody.

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